Effective 28 July 2026 · Last updated 28 July 2026
The short version. remark verifies that reviews come from people who actually visited a restaurant. To do that we need your location at the moment you check in — and that is the most sensitive thing we collect. We never show your coordinates to restaurants or to other users.
We do not run analytics, advertising, or tracking software of any kind. We have never sold personal data and never will. You can delete your account and everything in it from inside the app at any time.
This policy explains what remark collects, why, who it is shared with, and what control you have. It covers all three parts of remark: the remark mobile app for diners, the restaurant dashboard at restaurant.remarks.co.in, and our internal admin tools.
remark is operated as a sole proprietorship based in Kerala, India. For the purposes of India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"), we are the Data Fiduciary for the personal data described here, and you are the Data Principal.
You can reach us any time at hello@remarks.co.in.
Your email address, a securely hashed password, your username, display name, and optionally an avatar photo and a short bio. Restaurant owners also provide their full name and phone number.
remark records your device's GPS coordinates at three specific moments, and only these three:
We collect location only while the app is open and in the foreground. remark does not use background location, does not track your movements between visits, and does not build a location history beyond those individual verification events. We do not request the "Always allow" location permission.
Your coordinates are private. They are never shown to restaurants, never shown to other users, and never displayed anywhere in the app. A restaurant only learns that a verified visit happened — never where you were standing, and never anything about where you go otherwise.
Your star rating, review text, any dishes you tag, and up to five photos per review. Reviews and their photos are public — that is the point of the product.
If you review a delivery order, we collect the platform (Swiggy, Zomato, or other), the order ID, the order date, optionally the order amount, and a screenshot of your order confirmation. We use these solely to verify the order was real and to prevent the same order being reviewed twice.
Please crop your screenshots. Order confirmations often contain your home address and phone number. Only upload the portion showing the restaurant, order ID, and date. Uploaded images are stored at web addresses that are not listed or searchable but are not individually access-controlled, so treat anything you upload as potentially viewable by someone with the link.
We also do not currently strip camera metadata (EXIF) from uploaded images, which can include the location where a photo was taken. If that concerns you, disable location tagging in your camera app.
For owners: your business details, your FSSAI licence number and a copy of the licence document, and your restaurant's address and location. FSSAI documents are stored privately and are visible only to you and to our review team.
Your points balance and points history, reward redemptions, complaints you raise, and reports you file about other reviews.
On the web dashboards, we set strictly necessary session cookies to keep you signed in. There are no advertising or analytics cookies. On mobile, your session is stored securely on your device (iOS Keychain / Android Keystore) and no cookies are used.
We think this matters as much as what we do collect. remark contains:
We process this data on the basis of the consent you give when you create an account and when you grant location permission, as required by the DPDP Act. You can withdraw consent at any time by deleting your account.
remark is a public review platform, so some information is visible to everyone. This table is the complete picture.
| Data | Visibility |
|---|---|
| Username, display name, avatar, bio | PUBLIC |
| Your tier, review count, upvotes received | PUBLIC |
| Your reviews, ratings and review photos | PUBLIC |
| Your GPS coordinates and check-ins | PRIVATE |
| Your email address | PRIVATE |
| Points balance and points history | PRIVATE |
| Reward redemptions | PRIVATE |
| Delivery order proof and screenshots | PRIVATE |
| Complaints you raise | PRIVATE — shared with that restaurant |
| Reports you file about reviews | PRIVATE — visible only to our team |
| Owner contact details and FSSAI documents | PRIVATE |
When you redeem a reward, the restaurant validating your code sees your username, display name, and avatar so they can confirm it is you. They see nothing else.
We share personal data with exactly three service providers, each of which processes it only to run remark:
We may also disclose data where legally required, for example in response to a valid order from an Indian court or law-enforcement authority.
We do not sell personal data, and we do not share it with advertisers or data brokers. There is no third-party advertising on remark.
Some of these providers process and store data on servers outside India. The DPDP Act permits such transfers except to countries specifically restricted by the Government of India.
We keep your data for as long as your account exists.
You can delete your account at any time from Profile → Delete account in the mobile app. Deletion is immediate and permanent. It removes:
There is no recovery period — once deleted, your data cannot be restored, and any unused points are forfeited. Affected restaurant scores are recalculated so your removed reviews no longer count.
Two things survive deletion. Internal records of moderation actions (for example, if a review was removed for abuse) are retained so we can enforce our rules consistently. Restaurant scores are aggregate numbers that no longer reference you in any way.
If your account is linked to a restaurant listing, email us instead so we can transfer the listing before deleting your account.
Under the DPDP Act you have the right to:
To exercise any of these, email hello@remarks.co.in. We respond within 30 days.
In line with the DPDP Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following person handles privacy grievances:
Grievance Officer — remark
Email: hello@remarks.co.in
Kerala, India
We acknowledge grievances within 48 hours and resolve them within 30 days.
No system is perfectly secure. If a data breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as required by law.
remark is for adults. You must be 18 or older to create an account. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete the account and its data promptly. If you believe a minor is using remark, please tell us at hello@remarks.co.in.
If we change this policy in a way that materially affects you, we will notify you in the app or by email before the change takes effect. The "last updated" date at the top always reflects the current version.
Questions about this policy, or about your data: